Frequently Asked Questions

Your guide to luxury shopping with Heiress Beverly Hills

What is your return policy?

We offer returns on unworn, unwashed items with original tags attached within 14 days of delivery. Please note that certain items, such as intimates and sale products, are final sale.

How long does shipping take?

Domestic orders within the US typically arrive in 3-5 business days. International shipping times vary by destination, generally ranging from 7-14 business days depending on the selected shipping method.

How do I know my size?

We provide a comprehensive size guide on each product page. Our designs are tailored for a high-fashion fit, so if you are between sizes, we recommend sizing up for the best silhouette.

Do you offer international shipping?

Yes, Heiress Beverly Hills ships worldwide. Please be aware that international orders may be subject to import duties and taxes, which are the responsibility of the customer.

Can I modify or cancel my order?

To ensure fast delivery, we process orders immediately. Once an order is placed, we are unable to make modifications or cancellations. Please double-check your details before confirming your purchase.

How can I track my package?

Once your order has shipped, you will receive an email confirmation containing your tracking number and a link to the carrier's website to monitor your delivery status.